Services
People who have converted fixed-asset registers since 1990, on the phone when you need them.
Every customer has a named account manager. The same person who sets up your register and converts your data answers your questions afterwards.
| Service | What is done | Time | Price |
|---|---|---|---|
| Data conversion | Load your export from any prior system or spreadsheet with prior accumulated depreciation in every book; reconcile to your last filed schedule; document every difference | 5 to 7 business days from receipt of the file | Quoted on the file; fixed once quoted |
| Setup | Installation on your server or the hosted machine, entity and calendar setup, GL mapping, user roles | 1 to 2 days | Included with conversion |
| Training | A working session with the people who keep the register, using your data; recorded for staff who join later | Half a day, remote | Included with conversion |
| Support | Phone and email, Monday to Friday, 8:30 to 5:30 Eastern; a named account manager; a knowledge base | Same business day response | Included in every plan |
| Tax-law updates | Federal and state changes applied to the tables and elections, with a dated entry in the changelog | Before the filing season they affect | Included in every plan |
| Hosting | A dedicated virtual machine, nightly backups, encrypted remote access, updates applied for you | Provisioned in 2 business days | Quoted with the plan |
| Custom reports | A report written in SQL to your specification, delivered into your report menu | By agreement | Hourly |
Who you will talk to
The support team works from the company's office in Suffield, Connecticut. Names, credentials and photographs of the account managers will be added here; the site will not show stock photographs of people who do not work here.
- Phone
- (475) 977-3237
- support@fixedassetdesk.com
- Hours
- Monday to Friday, 8:30 to 5:30 Eastern
- Response
- Same business day
Try it on your own register.
The 14-day trial is the full product. Load a spreadsheet of your assets, run a schedule, and compare it with what you filed. No card is needed.